Shipping Policy for Pre-Made and Pre-Order Items
Thank you for shopping with us! We aim to provide a seamless shopping experience, and our shipping policy is designed to ensure that you are fully informed about the process for both pre-made and pre-order products.
1. Shipping for Pre-Made Items
Pre-made items are those that are already in stock and available for immediate shipment. Once your order is processed, we will ship your items promptly.
- Processing Time: Orders for pre-made items typically ship within 1-3 business days from the time the order is placed.
- Shipping Methods: We offer several shipping options, including standard, expedited, and express delivery.
- Tracking Information: You will receive tracking details as soon as your order has been dispatched, so you can follow its journey until it arrives at your doorstep.
2. Shipping for Pre-Order Items
Pre-order items are products that are not yet in stock but are available for purchase before they are released. These items will be shipped once they become available.
- Pre-Order Shipping Time: Pre-order items will ship once the product is in stock, which is typically 2-3 weeks . You will be notified if there are any delays or changes to the estimated release date.
- Shipping Method: Pre-order items will be shipped using the same shipping options as pre-made items, but please note that shipping will occur once the item becomes available.
- Payment & Billing: You will be charged at the time of purchase for pre-order items. If you order both pre-made and pre-order items together, your order will be held until all items are ready for shipment. You may choose to place separate orders for faster shipping of pre-made items.
3. Shipping Costs
- Domestic Orders: Shipping fees for both pre-made and pre-order items will be calculated at checkout. For pre-order items, shipping will be calculated once the product is available and ready for shipment.
- International Orders: International shipping costs may vary depending on the country of delivery. Customs duties and taxes may apply and are the responsibility of the customer.
4. Delays
While we strive to ship all orders promptly, please note that shipping times may be affected by factors beyond our control, such as weather, holidays, and courier delays. If there are any significant delays with your order, we will notify you promptly.
5. Order Tracking
Once your order is dispatched, you will receive tracking information via email or SMS. You can use this to track the status of your shipment. Please note that tracking may take 24-48 hours to update once the package is shipped.
6. Change of Address
If you need to change the delivery address for your order, please contact us immediately at nevertoodistant@gmail.com . We can make address changes before the order ships, but once it’s dispatched, we are unable to make changes.
7. Missing or Damaged Packages
If your order has been damaged during shipping or is missing, please contact us within 7 days of receiving your order, and we will assist you with a resolution. We require photographs of the damaged items and packaging to process claims.
Questions or Concerns?
If you have any questions or concerns about your order or shipping, feel free to contact us at nevertoodistant@gmail.com
Thank you for choosing us !!